Refund Policy

At Skilliora Flow, we believe in building trust with our clients. We know finances can be a touchy subject, and that's why we're committed to making our refund process as transparent and fair as possible. Our aim is to ensure your satisfaction while maintaining the integrity of our services. Let's dive into how our refund policy works.

Eligibility Criteria

Not every purchase can be refunded, and we want to be upfront about that. Here's a breakdown of what qualifies:

  • Services not delivered as promised.
  • Mistaken transactions reported within 48 hours.
  • Subscription cancellations within the trial period.

Refund Process

Getting a refund shouldn't be a hassle. Here are the steps:

  1. Contact our support team at [email protected].
  2. Provide your purchase details and reason for the refund.
  3. Our team reviews your request within 5 business days.
  4. Approved refunds are processed within 7-10 business days.

Processing Times

Once approved, here's how long it might take for the refund to hit your account:

  • Credit/Debit Cards: 3-5 business days.
  • PayPal: Immediate to 3 business days.
  • Bank Transfers: 5-7 business days.

Non-Refundable Items

Some items and services are non-refundable. This includes:

  • Customized financial plans once delivered.
  • Consultation fees after the session has been conducted.

Partial Refunds

In certain situations, partial refunds are applicable:

  • Service interruptions due to technical issues.
  • Early cancellation of annual subscriptions.

Refund Methods

We strive to refund through the original payment method or offer store credit, depending on your choice.

Cancellation Policies

For recurring subscriptions, cancellations must be made 48 hours before the next billing cycle to avoid charges.

Contact Us

If you have any questions about our refund policy, feel free to reach out to us:

  • Address: 1/10-16 Forest St, Bendigo VIC 3550, Australia
  • Phone: +61395002505
  • Email: [email protected]

Exceptions to the Policy

Some exceptions may apply based on the unique nature of your service. Please consult with our support team for personalized assistance.

International Refunds

For international transactions, currency conversion fees may apply. Refund timelines might vary based on your location and financial institution.