Refund Policy
At Skilliora Flow, we believe in building trust with
our clients. We know finances can be a touchy subject,
and that's why we're committed to making our refund
process as transparent and fair as possible. Our aim
is to ensure your satisfaction while maintaining the
integrity of our services. Let's dive into how our
refund policy works.
Eligibility Criteria
Not every purchase can be refunded, and we want to
be upfront about that. Here's a breakdown of what
qualifies:
- Services not delivered as promised.
- Mistaken transactions reported within 48 hours.
- Subscription cancellations within the trial
period.
Refund Process
Getting a refund shouldn't be a hassle. Here are
the steps:
- Contact our support team at [email protected].
- Provide your purchase details and reason for
the refund.
- Our team reviews your request within 5 business
days.
- Approved refunds are processed within 7-10
business days.
Processing Times
Once approved, here's how long it might take for
the refund to hit your account:
- Credit/Debit Cards: 3-5 business days.
- PayPal: Immediate to 3 business days.
- Bank Transfers: 5-7 business days.
Non-Refundable Items
Some items and services are non-refundable. This
includes:
- Customized financial plans once delivered.
- Consultation fees after the session has been
conducted.
Partial Refunds
In certain situations, partial refunds are
applicable:
- Service interruptions due to technical issues.
- Early cancellation of annual subscriptions.
Refund Methods
We strive to refund through the original payment
method or offer store credit, depending on your
choice.
Cancellation Policies
For recurring subscriptions, cancellations must be
made 48 hours before the next billing cycle to
avoid charges.
Contact Us
If you have any questions about our refund policy,
feel free to reach out to us:
- Address: 1/10-16 Forest St, Bendigo VIC 3550,
Australia
- Phone: +61395002505
- Email: [email protected]
Exceptions to the Policy
Some exceptions may apply based on the unique
nature of your service. Please consult with our
support team for personalized assistance.
International Refunds
For international transactions, currency conversion
fees may apply. Refund timelines might vary based
on your location and financial institution.